![]() Note, if you are not signed into the Support and Recovery Assistant when you click Send, you will be prompted to sign in. The following image is an example screen where log files are collected during a scenario and there are options to view the log files and to send the logs to Microsoft. ![]() The only time you would want to send log files from the Support and Recovery Assistant to Microsoft is when you are working with Microsoft Support and the log files need to be reviewed. Follow the remaining steps.įrom the upper-right of the FireFox browser window, select the downloads arrow and then select SetupProd_ you run a scenario in the Support and Recovery Assistant, some log files may be created and you will be given an opportunity to send these files to Microsoft. ![]() In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.Īfter you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. If you need to reinstall Office, select the version you want to install and follow those steps: Microsoft 365, Office 2019, Office 2016, Office 2013, Office 2010, or Office 2007.Īt the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe file. Select the version you want to uninstall, and then select Next.įollow through the remaining screens and when prompted, restart your computer.Īfter you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Choose the web browser you're using for exact steps on how to download and run the automated solution.Īt the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe file.
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